Terms of Service

1. This is education, not medical care

Everything the App provides — text, stages, protocols, journal prompts and AI answers — is general educational information about fasting. It is not a medical diagnosis, not a treatment plan, and not a substitute for consulting a doctor.

We do not know your medical history. The App cannot examine you, cannot read your blood work and cannot notice that something is going wrong. You remain responsible for your own health decisions.

Talk to a physician before you begin a fast, especially a fast longer than 24 hours, and stop and seek medical help if you feel unwell.

2. Who may use the App

You must be at least 18 years old.

Do not use the App to guide a fast if any of the following applies to you: you are pregnant or breastfeeding; you have type 1 diabetes, or type 2 diabetes treated with insulin or sulfonylureas; you have or have had an eating disorder; you are underweight (BMI under 18.5); you have advanced kidney, liver or heart disease; you have porphyria or another metabolic disorder affected by fasting; you are recovering from surgery; you take medication that must be dosed with food, or that lowers blood pressure or blood sugar, unless your doctor has adjusted it for fasting.

This list is not exhaustive. If you are unsure whether it applies to you, it applies to you until a doctor tells you otherwise.

3. Your account

You are responsible for keeping your password confidential and for what happens under your account. Tell us at office@sutherland.ro if you believe someone else has access.

One account is for one person. Team plans allow the number of members stated in the plan.

4. Plans, payment and renewal

The App has a free plan and paid plans. Prices and what each plan includes are shown on the pricing page before you pay.

Paid plans are sold through Lemon Squeezy, which acts as Merchant of Record: Lemon Squeezy is the seller for your purchase, handles payment and tax, and issues your invoice or receipt. Their terms apply to the payment itself.

Subscriptions renew automatically for the same period unless you cancel before the renewal date. You can cancel at any time from the Billing page; your plan stays active until the end of the period you have already paid for.

5. Withdrawal and refunds

If you are a consumer in the European Union, you have 14 days from purchase to withdraw from the subscription without giving a reason. Lemon Squeezy, as the seller, handles the withdrawal under its buyer terms. If you have already used the paid plan during those 14 days, the refund may be reduced in proportion to the time you used it.

Independently of that, if the App does not work as described, write to office@sutherland.ro and we will fix it or refund you.

Refunds are processed by Lemon Squeezy, through the payment method you used.

6. The AI assistant

The assistant answers from Viorel Simac's method and materials. It is a language model: it can be wrong, it can be confidently wrong, and it does not know your medical situation. Treat its answers as a starting point for your own thinking, never as an instruction to follow.

Paid plans include a monthly number of assistant conversations, shown on the pricing page. We may change the underlying model to keep quality and cost reasonable.

Do not use the assistant for emergencies. If you are in danger, call your local emergency number.

7. Acceptable use

Do not attempt to break, overload or reverse-engineer the App, do not use it to build a competing service, and do not share your account with people it was not sold to.

We may suspend an account that is being used in a way that harms the service or other users. If we do, we will tell you why.

8. What you write stays yours

Your journal entries are yours. We do not publish them, sell them, or use them to train AI models. We access them only when you ask for support and only to the extent needed to help you.

You can export or delete your data — see the Privacy Policy.

9. Availability and changes

We aim to keep the App running but do not promise uninterrupted availability. Maintenance, provider failures and outages happen.

We may change these terms. If a change matters to you — price, plan contents, your rights — we will tell you by email before it takes effect, and you can cancel.

10. Liability

The App is provided as-is. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability is limited to what you paid in the 12 months before the claim.

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or your rights as a consumer.

11. Law and complaints

Romanian law applies. If you are a consumer, you keep the protection of the mandatory rules of the country where you live.

Write to us first at office@sutherland.ro — most things are solved that way. If we cannot agree, consumers in Romania may contact ANPC, the national consumer protection authority, at anpc.ro, including through its alternative dispute resolution procedure at reclamatiisal.anpc.ro. Consumers living elsewhere in the EU may turn to the out-of-court dispute resolution bodies of their own country.

12. Contact

Questions about these terms: office@sutherland.ro.